Frequently asked questions


I was given some discharge medication to take home with me when I left hospital. Why do I need to pay for this?

I have a concession card. Why have I still been charged the full price for
my medication?

I have already paid this account. Why have I received another invoice for the
same amount?

I took all my own regular medication into hospital with me. Why has more of the same medication been dispensed to me, which I now have to pay for?

I have been given an invoice with my discharge medication. How can I make a payment for this?

I have not used the discharge medication that I was prescribed and the packets are still sealed and have not been opened. Am I able to return these to the pharmacy to be credited?

I gave the hospital my concession card / safety net card details. Why has this not been taken into consideration on my bill?

I have a DVA gold card and thought this covered the cost of all my medications?

Who can I contact to receive a prescription record form (PRF)?

I have been charged the full price for one of my regular medications that I usually only pay $6.30 for. You already have my concession card details on file as my other medications have all been charged at the concession rate. Why is this?

How often will I receive an account?

I want to pay my account online using my credit card. How do I know your system
is secure?

Why do I have to provide my CVN number when entering my credit card payment details online?

I have just paid my account online or over the phone. Will I automatically receive
a receipt?

I have received an account from HPS Pharmacies but I have never been into
this hospital?

I didn’t ask for this medication, why have I been charged for it?

What is my medication for?

Didn’t find what you’re looking for? Contact your local HPS Pharmacies and speak with one of our friendly Pharmacists or Customer Service team members.